RETURN POLICY 



HAVEN'T RECEIVED YOUR ORDER?
If you have not received your order after the 14 business day, threshold for standard registered delivery please contact us immediately, and we will work out a solution. We allow one week (five business days) after the estimated arrival date, for postage enquiries as we understand that sometimes there can be delays. 



RETURNS
If you receive a product that has been damaged through the shipment process or has a manufacturing fault, please email us a description and photograph of the fault within 3 days of receiving your item. If your item has been unworn, we will happily offer you a full refund, an exchange for a different product, or a replacement product sent to you through express post.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited to surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault, and we were notified within the 14-day post-delivery timeline, the product will not be accepted for a return/refund.



EXCHANGES
We can only offer exchanges or refunds, in case of damage. Earrings especially are non-refundable and non-exchangeable, for reasons of hygiene and safety, unless faulty - with strictly no exceptions.