HAVEN'T RECEIVED YOUR ORDER?
If you have not received your order after the 14 business day, threshold for standard registered delivery please contact us immediately, and we will work out a solution. We allow one week (five business days) after the estimated arrival date, for postage enquiries as we understand that sometimes there can be delays.
If you receive a product that has been damaged through the shipment process or has a manufacturing fault, please email us a description and photograph of the fault within 3 days of receiving your item. If your item has been unworn, we will happily offer you a full refund, an exchange for a different product, or a replacement product sent to you through express post.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited to surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault, and we were notified within the 14-day post-delivery timeline, the product will not be accepted for a return/refund.
We can only offer exchanges or refunds, in case of damage. Earrings especially are non-refundable and non-exchangeable, for reasons of hygiene and safety, unless faulty - with strictly no exceptions.